Remote Desktop Error “User profile cannot be loaded” on Exchange Server

Today, I got an error “User profile cannot be loaded” when my new Exchange Administrator login to the Exchange server for the first time. My Exchange environment is using Windows 2012 R2 and Exchange Server 2013.

Event Log

After checking on the event log using the user that already have an access to the server, I got the event log as below:

Log Name:      Application
Source:        Microsoft-Windows-User Profiles General
Date:          22.03.2019 12:01:37
Event ID:      1509
Task Category: None
Level:         Warning
Keywords:      
User:          MSNOOB\user1
Computer:      pc01.msnoob.com
Description:
Windows cannot copy file \\?\C:\Users\Default\AppData\Local\Microsoft\Exchange Server\v15\Configuration15316_100.sqm to location \\?\C:\Users\TEMP\AppData\Local\Microsoft\Exchange Server\v15\Configuration15316_100.sqm. This error may be caused by network problems or insufficient security rights. 

 DETAIL - Access is denied.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-User Profiles General" Guid="{DB00DFB6-29F9-4A9C-9B3B-1F4F9E7D9770}" />
    <EventID>1509</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2017-07-15T10:01:37.830251200Z" />
    <EventRecordID>1140609</EventRecordID>
    <Correlation />
    <Execution ProcessID="728" ThreadID="9816" />
    <Channel>Application</Channel>
    <Computer>exhyb01.emea.contoso.com</Computer>
    <Security UserID="S-1-5-21-123456-123456789-1234567789-12345" />
  </System>
  <EventData Name="EVENT_COPYERROR">
    <Data Name="Source">\\?\C:\Users\Default\AppData\Local\Microsoft\Exchange Server\v15\Configuration15316_100.sqm</Data>
    <Data Name="Target">\\?\C:\Users\TEMP\AppData\Local\Microsoft\Exchange Server\v15\Configuration15316_100.sqm</Data>
    <Data Name="Error">Access is denied.
</Data>
  </EventData>
</Event> 

Solution

Basically, the issue is happening while the login system can’t load file under the folder
C:\Users\Default\AppData\Local\Microsoft\Exchange Server\v15\ due to file permission.

Below the steps to resolve the issue:

Go to Folder
C:\Users\Default\AppData\Local\Microsoft\Exchange Server\v15\

Select the *.sqm files on the folder and enable the inheritance in the security options. Do this for all .sqm file on the folder above.

After that, Try to login to the Exchange Server again.

I hope the steps above can help you resolve the “User Profile Cannot Be Loaded” issue on the Exchange Server. If you like this article, don’t forget to follow our Facebook Page or Twitter. Thank you.